Refund & Cancellation Policy.

1. 7-Day New Customer Pilot Guarantee

We want every sales leader to be 100% confident in AI Closer. If you sign up for a new paid subscription and find that our native SIM call recording, WhatsApp synchronization, or team dashboards do not fit your workflow within the first 7 days of your initial subscription payment, you are entitled to a full 100% refund of your initial seat fees.

To claim this guarantee, simply send a message to your dedicated account manager on WhatsApp or email aicloser.in@gmail.com within 7 calendar days of your initial payment.

2. Hassle-Free Cancellation Anytime

You are never locked into multi-year contracts unless explicitly negotiated under enterprise customized master services agreements:

• Monthly Subscriptions: You can cancel your monthly subscription at any time prior to your next renewal date through your account dashboard or by messaging your account manager. Your access will remain active until the end of the paid billing cycle, after which no further charges will occur.
• Annual Subscriptions: Annual billing plans offer discounted seat pricing. If you cancel an annual plan mid-term after the initial 7-day guarantee window, the remaining unused full months will be refunded, recalculating previous used months at the standard monthly rack rate (₹299/seat).

3. Dynamic Seat Adjustments & Proration

Sales teams expand and contract. AI Closer makes user management flexible:

• Adding Seats: When you add new telecallers or reps mid-cycle, charges for additional seats are billed on a strictly prorated basis for the remainder of the active billing period.
• Deactivating Seats: When you deactivate a seat, the change takes effect immediately, and prorated credit is applied against your subsequent renewal invoice.

4. Refund Processing Timelines

When a refund is approved by our billing team:

• Refunds are initiated back to the original method of payment (UPI, Net Banking, Corporate Debit/Credit Card) within 24 to 48 business hours.
• Depending on your banking institution, funds typically reflect in your account within 5 to 7 business days.
• We do not charge processing penalties or cancellation fees on approved refunds.

5. Data Retention Following Cancellation

Upon subscription cancellation, we maintain your account in read-only mode for a 30-day grace period. During this window, you can export your complete historical lead database, call audio files, and WhatsApp transcripts without charge. Following 30 days, account records are securely sanitized in accordance with our data retention schedule.